SHIPPING & RETUNS

Last updated: 2025-10-15

At Zenevra, we aim to make your shopping experience seamless and worry-free. Below you’ll find all the essential details about our shipping, delivery, and return policies.

Shipping

Processing time
Orders are typically processed and dispatched within 1–3 business days.

Delivery times
Delivery speed depends on your chosen shipping method and location:

  • Standard Shipping – usually delivered within 3–7 business days

  • Express Shipping – usually delivered within 1–3 business days

Shipping costs
Shipping fees are calculated at checkout and displayed before you confirm your order.

Order tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your package in real time.

Returns & Exchanges

Simple 14-day return policy
You may return your purchase within 14 days of receiving your order. Returned products must be unused, in original packaging, and in the same condition as received.

How to initiate a return

  1. Contact us at support@zenevra.eu with your order number and reason for return.

  2. We’ll provide return instructions and the correct return address.

  3. Send the item back using a secure and trackable shipping method.

Refunds
Refunds are processed within 5–10 business days after we receive and inspect your return. Funds are issued to the original payment method.

Exchanges
If you wish to exchange an item, please contact us before sending it back. We’ll guide you through the process to make it quick and effortless.

Important Information

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • Items damaged through misuse or mishandling are not eligible for a refund.

  • We recommend retaining your shipping receipt or tracking proof until your return is fully processed.