FAQ
Orders
How do I place an order?
Browse our collection, select your preferred products, and complete your purchase through our secure checkout. We accept card payments, Klarna, and other trusted options available via Shopify.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us immediately at [customer service email]. Once dispatched, the order can no longer be modified or canceled.
Shipping & Delivery
How long does delivery take?
Each order is prepared with care and typically dispatched within 1–3 business days. Delivery time depends on your location and selected shipping method.
Which shipping options are available?
We collaborate with premium logistics partners and offer both standard and express delivery. Shipping costs are clearly displayed at checkout before you finalize your purchase.
Can I track my order?
Yes. A tracking link will be sent to you by email once your order has been shipped, allowing you to follow every step of its journey.
Payment & Pricing
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Klarna, Swish, Apple Pay, and Google Pay. Availability may vary by region.
Are prices shown with tax included?
Yes. All prices include VAT (Value Added Tax) for full transparency.
Returns & Exchanges
Can I return a product?
Yes. You may return any unused item within 14 days of delivery, provided it remains in original condition and packaging. Please contact us before initiating a return.
How do I start a return?
Email us at [customer service email] with your order number and reason for return. Our team will guide you through the process and provide the return details.
When will I receive my refund?
Refunds are processed within 5–10 business days after we have received and approved your return.
Products & Warranty
Do your products include a warranty?
Yes. All Zenevra products come with a one-year warranty in line with EU consumer protection standards, ensuring peace of mind with every purchase.
What should I do if my product isn’t working properly?
Please contact us at [customer service email]. Our support specialists will help you resolve the issue or arrange a replacement under warranty.
Contact & Support
How can I reach you?
Our customer care team is available via [customer service email] or through the contact form on our website. We aim to respond within 24 hours on business days.
Do you have a physical store?
Not at this time. Zenevra operates exclusively online to offer a seamless and direct shopping experience.